Just read Rick Anderson's Away from the "icebergs". He hit the nail on the head, of course, with his idea to focus our efforts on "eliminating the barriers that exist between patrons and the information they need..."
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Is this who I think it is?!? I think the gnome gives it away. :-) I also think it's cool that you're so high-tech now. I think you're currently beating my mother in the high-tech race so far!
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